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27th and 28th April 2017 | Rydges Auckland, New Zealand

Meet the Speakers

Early-confirmed speakers:


Andrea Ayres
Andrea Ayres
Senior Manager, Automated Services
Lloyds Bank (UK)
David Pye
David Pye
National Manager, Contact Centre Solutions
Vodafone NZ
Tanya Eglinton
Tanya Eglinton
Head of Contact Centre Operations
NIB (Australia)
Campbell Wright
Campbell Wright
General Manager Contact Centres
ANZ
Garth Bloomfield
Garth Bloomfield
Business Owner Representative, Channel Operations,
ACC
Jane Elley
Jane Elley
Service Manager Business Development
Department of Inland Revenue
Riteshni Gounder
Riteshni Gounder
National Contact Centre Manager
Countdown Supermarkets
Jennifer Bednar
Jennifer Bednar
Manager Corporate Affairs
Yarra Ranges Council
Sasha Lord
Sasha Lord
Strategic Projects Coordinator
Yarra Ranges Council
Esther Vaiaia
Esther Vaiaia
Head of Route to Market – Strategies and Insights
Coca-Cola Amatil (NZ) Limited
Roger Wallace
Roger Wallace
General Manager Customer Contact
IAG
Andrea McKenzie
Andrea McKenzie
Group Manager - Customer Contact
Auckland Transport
Paul Macann
Paul Macann
Service Manager
Department of Inland Revenue
Fiona Murphy
Fiona Murphy
Head of Digital and Self Service Channels
Kiwibank
Stacey Ayre
Stacey Ayre
Contact Centre Manager
Auckland and Waitemata District Health Board
Peter Roberts
Peter Roberts
Business Manager Contact Services
Palmerston North City Council
Jan Wilkinson
Jan Wilkinson
Brand Marketing and Customer Experience Manager
St John National Headquarters
Bruce Horsefield
Bruce Horsefield
Manager Customer Contact
Greater Wellington Regional Council
Matt Butler
Matt Butler
Senior Channel Development Manager
ANZ
Jayne Lapin
Jayne Lapin
Head of Customer Services
Earthquake Commission (EQC)
Sandra Arbuckle
Sandra Arbuckle
Chief Customer Officer
New Zealand Customs Service
Russell Murphy
Russell Murphy
Contact Centre Manager
Service NSW (Australia)