27th and 28th April 2017 | Rydges Auckland, New Zealand

Andrea Ayres


Senior Manager, Automated Services
Lloyds Bank (UK)


9:10 AM Opening International Keynote Presentation: Lessons from Deploying Natural Speech IVR in Lloyds Banking Group

  • Identifying the business drivers for deploying natural speech
  • Addressing the key user-interface design features that made these benefits possible
  • Understanding the surprises and challenges that were found during deployment and tuning
  • How the new system impacted the existing call centre operation and the opportunities that arose


Check out the incredible speaker line-up to see who will be joining Andrea.

Download The Latest Agenda