27th and 28th April 2017 | Rydges Auckland, New Zealand

Esther Vaiaia

Head of Route to Market – Strategies and Insights
Coca-Cola Amatil (NZ) Limited


12:40 PM PANEL DISCUSSION: What will the Contact Centres of the Future Look Like?

  • What channels will customers be using in the next years?
  • How will this one-platform approach to customer interaction affect contact centres in the future?
  • What skills sets will staff need in order to remain efficient and multi-skilled?
  • How will contact centres use analytics and data on their customers with new technologies?
  • Will Siri replace contact centre staff and how will self-service affect the traditional contact centre?


Check out the incredible speaker line-up to see who will be joining Esther.

Download The Latest Agenda