27th and 28th April 2017 | Rydges Auckland, New Zealand

Garth Bloomfield

Business Owner Representative, Channel Operations,
ACC


12:10 PM Moving Away From Traditional Metrics to Create a Seamless Experience and Maximise Agent Time

  • Implementing the right customer centric measures in place
  • Getting the right operating rhythm in our contact centres 
  • Creating a customer-centric culture in all our contact centres


Check out the incredible speaker line-up to see who will be joining Garth.

Download The Latest Agenda