Head of Contact Centre Operations
12:00 PM Enabling a Highly Engaged Workforce that Transforms Staff Culture – The Key Ingredients for Sustainable Staff Engagement
Join this presentation to develop new and inventive strategies to engage your staff and create a customer centric culture. This session will also give you an insight into how NIB off-shored their contact centre in the Philippines which will provide you with lessons learnt and key takeaways along the way.
- Strategic leadership tactics to engage your staff
- How to lift your centre energy and engage your people
- Understanding how to leverage engagement’s next big thing: Emotional connections to your organisation
- Doing business in the Philippines – tips, tools and lessons learnt
- Addressing strategies to work with different cultures, remuneration structures, recruitment processes and the testing process